Privacy Policy

1. Introduction

Rawts ("we", "us", or "our") is an interior design studio based in Karachi, Pakistan. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit a consultation form, or otherwise interact with our services.

By using this website, you agree to the practices described in this policy. If you do not agree, please do not use the site or submit personal information through our forms.

2. Information We Collect

We may collect the following information:

• Contact details that you provide through our consultation and enquiry forms, including your name, email address, and phone number.
• Project details you choose to share, such as property type, location, budget, design preferences, and other information needed to prepare a proposal.
• Communications you send us by email, phone, WhatsApp, or social media.
• Usage data collected automatically, such as pages visited, referral source, device type, browser, and approximate location. This is collected through cookies and analytics tools.

We do not knowingly collect personal information from children.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide free consultations
• Prepare design proposals, estimates, and project communications
• Deliver interior design and related services
• Improve our website, forms, and customer experience
• Send service-related updates about your enquiry or project
• Share occasional news or offers if you have contacted us, unless you ask us to stop
• Comply with legal obligations and protect our rights

4. Cookies and Analytics

Our website uses cookies and similar technologies to operate correctly and understand how visitors use the site. We use Google Analytics and Google Tag Manager to measure traffic, page performance, and marketing effectiveness.

These tools may collect information such as your IP address, browser type, pages viewed, and how you arrived at our site. You can control or delete cookies through your browser settings. Blocking cookies may affect some website features.

5. How We Share Information

We do not sell your personal information. We may share it only in the following circumstances:

• Service providers that help us run the website, store lead data, send communications, or analyse traffic (for example hosting, database, and analytics providers).
• Vendors and contractors involved in a project, where sharing is needed to deliver the service you requested.
• Legal requirements, if we are required to disclose information by law, regulation, or a valid legal process.

6. Data Storage and Retention

Enquiry and lead information is stored securely so we can follow up on consultations and manage projects. We keep personal information only for as long as it is needed for the purposes described in this policy, including record-keeping, ongoing projects, and legal or accounting requirements. When information is no longer needed, we delete or anonymise it where reasonably practicable.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, and disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security of information sent online.

8. Your Rights

You may request that we:

• Provide a copy of the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information, subject to any legal retention requirements
• Stop using your details for marketing communications

To make a request, contact us using the details below. We may need to verify your identity before fulfilling the request.

9. Third-Party Links

Our website may contain links to third-party sites, including social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: hello@rawts.com.pk
• Phone: +92 300 0130245
• Address: National Incubation Center, NED University, Karachi